Return & Refund Policy

SR CAFE – Return & Refund Policy

Effective Date: July August 1 st,2026

At SR CAFE, we are committed to serving freshly prepared coffee, tea, snacks, and quick bites of the highest quality. As our food and beverages are perishable, the following Return & Refund Policy applies.

1. No Return Policy

All food and beverage items are freshly prepared and cannot be returned after they have been served, collected, or delivered.

Returns are not accepted due to a change of mind or personal taste preference.

2. Eligible Refund or Replacement

A refund or replacement may be provided if:

The wrong item was served or delivered.

The food or beverage is spoiled or unfit for consumption.

The order is incomplete or an item is missing.

The order is damaged during delivery.

The order is cancelled by SR CAFE due to unavailability of an item.

3. Reporting an Issue

Customers should report any issue immediately, preferably within 30 minutes of receiving the order.

Please provide the order number, bill, and photographs (if applicable) to help us resolve the issue quickly.

4. Refund Process

Approved refunds for online payments will be credited to the original payment method within 5–7 business days, depending on the payment provider.

Cash payments will be refunded in cash or by bank transfer, subject to verification.

5. Order Cancellation

Orders may be cancelled only before preparation begins.

Once preparation has started, cancellation and refund requests cannot be accepted, except where SR CAFE is unable to fulfil the order.

6. Contact Us

For any return, replacement, or refund assistance, please contact SR CAFE directly or visit the café with your purchase receipt.

SR CAFE – Yelagiri Hills

Serving Pure Chikmagalur Filter Coffee, Tea, Snacks & Quick Bites with a commitment to quality and customer satisfaction.

This policy is consistent with common practices followed by cafés serving freshly prepared, perishable food and beverages.